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Client Services Associate

ABOUT US

First Capitol is a rapidly growing RegTech company transforming the way businesses unlock the value of their workforce data. Our product portfolio delivers solutions around Risk Management and Regulatory Compliance, Financial Performance Optimization, and Workforce Management, powered by our proprietary data consolidation process and regulatory risk models.

PROFILE:

First Capitol is looking for a Client Services Associate II to oversee the delivery of First Capitol’s product and service portfolio.

JOB DESCRIPTION:

  • Collaborate with First Capitol’s implementation experts on product installation and integration, often across multiple products and services.
  • Provide consultative support to key client stakeholders around risk management, regulatory compliance, financial performance optimization and workforce data quality via email, phone, or in-person meetings.
  • Possess deep domain knowledge expertise across all of First Capitol’s products and services.
  • Understand client operational structure, workforce composition and strategic goals. Manage client expectations and reporting cycles in order to timely and accurately meet strict regulatory deadlines. Create business intelligence reports comprised of Key Performance Metrics and actionable Business Intelligence. Support quality assurance review of key data inputs, methodological application, and analytic outputs.
  • Conduct meetings with client stakeholders to perform review and explanation of calculation outputs. Guide and oversee client’s implementation of key action items identified
  • Provide subject matter expertise on client internal controls, process optimization, risk management, and analytics.
  • Provide product and client feedback to other parts of the organization including Sales, Marketing, Engineering, and Research & Development.
  • Respond to requests for information from regulatory agencies including the Internal Revenue Service (“IRS”), the Department of Health and Human Services (“HHS”), the Center for Medicare and Medicaid Services (“CMS”), and other government agencies

QUALIFICATIONS:

  • Bachelor’s or Master’s degree. Technical or business focus preferred.
  • 2+ years of experience managing client relationships in a complex knowledge environment. Desired but not required.
  • Strong quantitative, analytic and problem-solving skills.
  • High energy individual who is detail-oriented, organized and highly self-motivated with excellent time management skills. Ability to work independent and collaboratively.
  • Strong client-facing and communication skills (written and verbal). Passion for assisting and teaching clients how to maximize the benefits of First Capitol’s products.
  • Strong ability to convey technical concepts to both technical and non-technical audience.
  • Strong Excel, PowerPoint and Word experience.
  • Familiarity with database languages and data analytic/visualization platforms such as SQL, XML, Alteryx, Tableau, Power BI, etc. Desired but not required.

BENEFITS:

First Capitol Consulting, Inc. offers a competitive benefits package, including:

  • Competitive Pay
  • Group Healthcare Plan
  • 401K
  • 3 Weeks PTO
  • Paid Holidays
  • Paid Parking or Metro Reimbursement
  • Free Snacks & Coffee
  • Monthly Luncheon
  • Company Events & Activities
  • Company Training
  • Career Advancement Opportunities
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